Frequently Asked Questions

• For our UK customers, all prices on the website are shown including VAT.
• For our USA customers on our local store us.yopandtom.com sales tax may be applied in the checkout process.
• For our customers from other delivery regions, local taxes such as duties and VAT may apply upon delivery.

We have a no-nonsense 30-day return policy, which means you have 30 days after placing your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it in. You’ll also need the order number, receipt or proof of purchase.

To start a return, you can contact us at contact@yopandtom.com. Items sent back to us without first requesting a return will not be accepted.

To see our entire policy, please see the link: https://www.yopandtom.com/policies/refund-policy 

For UK orders please order by Friday 20th of December for standard delivery and 22nd of December for Express delivery. For European orders, the usual cutoff is on Wednesday 19th of December, but in some cases customs keep hold of the parcels and as such deliveries before Christmas cannot be guaranteed.

We offer shipping to the UK, France and Germany from this site. Orders from £35 receive free standard shipping for mainland addresses. For European orders, please keep an eye on customs information about duty payments.

If express shipping is available for your address, it will appear as an option once your address is entered. If no express shipping option shows, it is not available for that address.

A shipping confirmation email with tracking number will be sent once the parcel has been shipped.

To order from our USA store, please click here

To order from our Canadian store, please visit Amazon.ca

Yes, we ship to Germany and France currently. All parcels are shipped via a fully tracked service. Orders from 50 Euros and above are shipped free of charge.

Please note that local taxes such as VAT and Duties may apply upon receiving your item. 

Right now, we do not deliver to Canada from this website, but you can find a limited selection of our catalogue on Amazon Canada

If you would like your country to be added in future, please leave us a note on contact@yopandtom.com with the desired country. We plan to expand our delivery capabilities in future so it's helpful for us to keep track of the demand.

Digital products like gift cards are shipped immediately via email.

For physical products, it is our policy to ship items as soon as possible after the order is placed. After placing an order you will receive a tracking number in your confirmation email.

You will receive an estimated delivery date in the checkout process.

We only fulfil orders during normal workdays, so orders placed in the weekend will be handled on Monday.

International orders are shipped out fast also, but depending on the destination country can take a bit longer.

All our policy links are located at the bottom of our website in the footer, including our privacy policy, terms and conditions, shipping and refund policies.

We try to do everything we can to make sure your item arrives in perfect condition. However, if you do receive a product which is damaged in some way, please don't worry. We have a 100% satisfaction guarantee, so please contact us at contact@yopandtom.com and we'll help to resolve the issue as soon as possible.